Customers residing overseas can only pay with Paypal.

When we deliver our products overseas, we send them through an international package forwarding service company (EMS,FedEx,DHL).

Most of the products are shipped within 5 working days after the order confirmation.
Please be advised that it may take more than 5 working days to ship if the products need to be back-ordered.

When you order several items at a time, we ship them all together.

Once your parcel is dispatched, we will send you an email with tracking information.
After that, you will receive an email to see where your parcel is every time tracking information is updated.

Your signature is required on delivery to ensure safe receipt.
In case your parcel is deposited at a local post office due to your absence on delivery etc., please contact them at your end.

Moreover, your items are considered as imports. You will be fully responsible for import duties, taxes and brokerage fees (if any) in your country.These fees may be charged you when your package enters your country (they are not included in payment on our website).

We pack your items carefully to ensure a trouble-free delivery of your goods.

We guarantee our products to arrive in perfect condition. In the event that an item from your order is damaged during shipping, please email us with a detailed photo of the damage within 48 hours of your delivery.

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Please be aware that in all cases the customer is responsible for paying any customs fees applied to their order and for providing any and all documents required by customs in the country of receipt.

These costs include the sales tax in the country of receipt (applied to the total value of the order), duties on the cost of products (around 6% for the European Union) and any handling fees applied by the shipping provider.

DHL,FedEx usually send an invoice a few days after delivery where as EMS (JP Post) generally charges the required sum at delivery.

If your order has not been packed yet, you can cancel the order and get a full refund in a while. If you wish to cancel, please contact us as soon as possible.

If your order has already been packed, you are not able to cancel it any more, yet you can return your items instead. Unfortunately, your original shipping cost (if applicable) cannot be refunded unless the return was caused by our error.

Refund will be only applicable for products and shipping costs are non-refundable. Thus, you will have to bear all the costs for shipping, both initial delivery and return, so the former will be deducted from your refund. Also, we cannot refund any taxes, duties or other charges which you may have paid when placing your order.